Thank You Card For Managing Extensive Water Damage Repairs

7th April 2017

Thank you card for managing an extensive water damage insurance claim
We would like to share a thank you card we received for managing substantial water damage repairs to a ground floor flat. The message said:

“Thank you for all your hard work. We are so pleased with the flat”.

Sue got in touch as she needed our help with a large escape of water claim. She had a leak from her bath, which had been going on for some time. However, as the bath panel was tiled, she didn’t notice the water leaking from the waste pipe immediately. (It wasn’t until water tide marks appeared on walls throughout the flat, that she realised there was a problem.)

Unfortunately, by this stage the water had already tracked to every room! The concrete subfloors were all soaking wet. This was because the moisture couldn’t evaporate through the laminate flooring or tiles, keeping it trapped underneath. As the concrete became so saturated, it then started working its way up behind the skirting boards. Leaving behind a chalky wave line along the bottom of the walls.

The damage to this flat, could easily have been misinterpreted as rising damp. However, trace and access confirmed the damage was as a result of the escape of water from the bath.

Water damage repairs of this nature require a lot of preparation and drying.

Repairs to walls and floors completed by IC Assist

Due to the extensive drying and repairs necessary, the property was uninhabitable. So we found alternative accommodation for this lovely couple, while we dried and restored their home. Finding Sue and Simon a temporary new home was all part of our free claims management service. (Their insurance company covered the cost to move and rehouse them.)

The first stage in restoring this property was stripping out the water damaged building materials. This not only involved removing all floor coverings. But it was also necessary to remove all the wall paper, so we could hack off all contaminated plaster back to the blockwork.

Before & after picture of water damage restoration in a flat

We then sanitised all affected areas and installed our drying equipment. Due to the amount of water that leaked throughout the property, it took over one month to completely dry.

Before re-plastering the walls, we applied a salt neutraliser to prevent the salts from re-appearing. We then fitted new flooring, skirting board and architrave throughout, before re-decorating every room. We also re-tiled the kitchen walls and floors and gave the bathroom a complete re-fit too!

The images above are just a snap shot of the hallway. You can view more photos of the damage to the other rooms and the repairs IC Assist completed on this water damage property refurbishment on Hometalk.

My Builder feedback for IC Assist's management of a claim for water damage restoration

The couple were absolutely delighted with both our claims management service and the refurbishment of their flat. (Please see the image of the feedback they left us on our MyBuilder profile).

If you’re making a claim and need assistance with the repairs, just let IC Assist take care of everything.

Managing a water damage claim of this size and organising repairs would usually be a daunting and stressful task. However, this was not the case for Sue and Simon, as our FREE claims management service took care of everything. IC Assist handled all aspects of their claim. From dealing with the Loss Adjuster, to arranging alternative accommodation and then project managing the drying and restoration.

If you have an escape of water claim and would like some assistance, just give IC Assist a call on 0800 4337 290.