Terms of Use & Cookie Policy


IC Assist and www.icassist.co.uk are trading names of Property Assist Ltd, Company Number 07754360.

Property Assist Ltd the “Data controller” takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when the Data Controller collects personal information about you and how the Data Controller will use your personal data. Property Assist Ltd is registered with the Information Commissioner’s Office, our registration number is Z2923765.

The Data Controller is part of Property Assist Ltd. This policy applies to information we collect about:

*    visitors to our website;
*    people who do business with us/register for our service.

1   The information we collect about you

When you do business with us/register for our service we collect the following personal information from you:

1.1     name;

1.2     postal address, email address, telephone number,

1.3     details relating to your insurance policy, property and insurance claim

2   How we will use the information about you

We gather this information to allow us to process your registration, process any orders you may make, provide the goods or services requested. The relevant information is then used by us, our agents and sub-contractors to and to communicate with you on any matter relating to the conduct of your account and the provision of the goods or services.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods or services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods or services.

3   Marketing

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank email message to support@icassist.co.uk with the title “NO MARKETING”. If you agree to us providing you with marketing information, you can always opt out at a later date.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to support@icassist.co.uk.  If you agree to us providing you with third party marketing information, you can always opt out at a later date.

4  Our use of cookies and other information-gathering technologies     

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, some of our website features may not function if you remove cookies from your browser.

5  How we protect your information

We have put in place the following security procedures and technical and organisational measures to safeguard your personal information.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

6   Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (‘EEA’) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.

7   Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to support@icassist.co.uk or send a letter to Property Assist Ltd, 5 Ash Tree Court, Woodsy Close, Cardiff Gate Business Park, Cardiff, CF23 8RW. We may make a charge of £10 for this service.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to the Data Controller changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to support@icassist.co.uk or by sending a letter to Property Assist Ltd, 5 Ash Tree Court, Woodsy Close, Cardiff Gate Business Park, Cardiff, CF23 8RW.You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

8   Sale of business

If  the Data Controller’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9    Links to other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

10   Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 25th January 2016.

11   How to contact the Data Controller

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to support@icassist.co.uk or send a letter to Property Assist Ltd, 5 Ash Tree Court, Woodsy Close, Cardiff Gate Business Park, Cardiff, CF23 8RW.

12   Your consent

By submitting your personal information you consent to the use of that information as set out in this policy.


Last updated: 25th January 2016


1     We are Property Assist Ltd and we own and operate this website (‘Site’).

2    Your use of the Site is subject to these Terms of Use. By using the Site, you will be deemed to have accepted and agreed to be bound by these Terms of Use. We may make changes to these Terms of Use from time to time. We may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on the Site. You can determine when we last changed these Terms of Use by referring to the ‘LAST UPDATED’ statement above. Your use of the Site following changes to these Terms of Use will constitute your acceptance of those changes.

3     You are responsible for all access to the Site using your Internet connection, even if the access is by another person.

4     We reserve the right to restrict your access to the Site or part of it. Access to restricted areas of the Site may be subject to registration and other conditions. If we grant you permission to access a restricted area, we may withdraw that permission at any time (including where you breach any of these Terms of Use).

5     We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. In particular, the Site may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on the Site.

6     The intellectual property rights in the Site and all of the text, pictures, videos and other content made available on it are owned by us and our licensors. You may not print or otherwise make copies of any such content without our express prior permission.

7     We provide the Site on an ‘as is’ basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we expressly exclude:

7.1    all conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use;

7.2    any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Site.

The foregoing is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limit (site owner) liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

8     Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes. Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms of Use and you agree that you will not:

8.1     use the Site for any fraudulent or unlawful purpose;

8.2     use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;

8.3     impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site; or express or imply that we endorse any statement you make;

8.4     interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks;

8.5     transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

8.6     reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;

8.7     modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site. If you wish to reverse engineer any part of the Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information;

8.8     remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;

8.9     frame or mirror any part of the Site without our express prior written consent;

8.10   create a database by systematically downloading and storing Site content;

8.11    use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.

We reserve the right to revoke these exceptions either generally or in specific instances.

9     The Site may provide links to other websites and online resources. We are not responsible for and do not    endorse such external sites or resources. Your use of third party websites and resources is at your own risk.

10    You may create a link to this Site, provided that:

10.1       the link is fair and legal and is not presented in a way that is:

10.1.1    misleading or could suggest any type of association, approval or endorsement by us that does not exist,

10.1.2     harmful to our reputation or the reputation of any of our affiliates;

10.1.3     you retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so